Our Privacy Policy

OUR PRIVACY PROMISE

At our UK-based website, our foremost objective is establishing trust with our customers. In pursuit of this goal, we are wholeheartedly dedicated to upholding the privacy of our customers and guaranteeing the security of their data throughout their interactions with us.

This document, referred to as the “Policy,” has been created to inform you, our valued customer, about how we manage and handle your data when you visit or utilize our sites. Our aim is to provide you with the assurance and confidence to use our services seamlessly from the very beginning.

Who we are

While utilising our services, CloudComparison Ltd (“we”) assumes the role of a ‘data controller,’ signifying our responsibility for safeguarding your privacy. We are officially registered as a ‘data controller’ with the Information Commissioner’s Office (ICO), the supervisory authority in the UK, under the registration number C1450462. You can verify our registration on the ICO’s website (https://ico.org.uk/). For our contact details, please refer to the “How to exercise your rights & contact us” section below.

Your data rights

Did you know that, by law, you have certain rights in relation to your data? These include the right to revoke your consent and the right to object to direct marketing at any time.

NAVIGATING OUR POLICY

To make it easier for you to navigate our Policy, we have numbered each of the sections, as listed below. This will allow you to quickly scroll or skip to the sections that you want to know more about.

HOW OUR SITES WORK
WHAT INFORMATION WE COLLECT & HOW WE USE IT
SHARING YOUR DATA
COOKIES & EVENT TRACKING
STORING YOUR DATA
YOUR DATA RIGHTS
TRANSFERRING YOUR DATA
HOW TO EXERCISE YOUR RIGHTS & CONTACT US
SECURING YOUR INFORMATION
CHANGES TO THIS POLICY

1. HOW OUR SITES WORK

Our goal is to assist our customers in making informed purchasing decisions and effortlessly connecting them with relevant suppliers with just a click. Our services are free from obligations, allowing you complete freedom in deciding whether to proceed with purchasing, trialling a product, booking an appointment, or signing up for any offers – the choice is entirely yours!

Unless you are solely on our site to gather more information about a product or offer (in which case, please continue reading), our services typically rely on customers submitting information to us through a webform. If you opt to submit a webform, we will make every effort to connect you with one or more options that align with your specific needs.

RECEIVING MARKETING MESSAGES

We take pleasure in keeping our customers informed by regularly sharing updates about other products and offers that may align with their interests. This entails the possibility of receiving emails regarding similar products or offers related to your initial request, unless you choose to opt-out of receiving such marketing communications.

You have the flexibility to manage your preferences at any time by opting out (insert opt-out link). Additionally, to opt-out of emails:

Simply click on the unsubscribe link provided in any of our emails.

2. WHAT INFORMATION WE COLLECT & HOW WE USE IT

When you visit our sites and utilise our services, we may gather specific information about your business. It is important for us that you comprehend:

What information we collect and how we collect it
Why we collect your information (i.e., what do we use it for and who we may share it with)
The lawful basis we rely on to collect your information

This transparency is aimed at ensuring you are fully informed about the data collection process and its purposes.

Contact details (e.g. name, email address, telephone number, postal code) and Product requirements

How we collect it

When you click to submit our webforms
When you create an account
When you join our mailing lists to receive newsletters, guides, whitepapers, e-books etc. as advertised on our sites

Why we collect it

To connect you with relevant Suppliers
To confirm your details or requirements
To email you with more information about the Products that you have shown an interest in
Before we pass your request to any Suppliers, our service may involve an element of automated decision-making. Our technology platform may automatically assess your Product requirements and pass your request to such Suppliers that would like to receive requests at the time your request is made
To identify customer trends in order to better understand which of our customers are engaging with our services and how we can enhance our customer experience
To enhance our understanding of the services you require, we may match certain business-related data that you provide us with the corresponding data held by third parties
To create and manage your account
To send you such content
If you have consented to receiving emails from named third-parties, we will pass your email address to those parties so they can email you. We may also send you emails on behalf of such third parties.

Lawful Basis

Consent – You will see on our webforms that we have a really clear consent statement. This statement sets out the Suppliers that will contact you. You may revoke your consent at any time.
Legitimate interests – You have the right to object to processing based on legitimate interests.

Disposition data (i.e. information on whether or you have purchased a Product or signed up to an Offer with one of our Suppliers)

How we collect it

We may receive data back from our Suppliers

Why we collect it

To handle a Supplier query regarding a request sent to them or an enquiry that we have sent to them in order to enable us to resolve the query

To enable us to improve our marketing

To identify customer trends in order to better understand which of our customers are engaging with our services and improve our customer experience

Lawful Basis

Legitimate interests – You have the right to object to processing based on legitimate interests

3. SHARING YOUR DATA

In delivering our services to you and ensuring an optimal customer experience, we may disclose your data to third parties. We collaborate with the following categories of third parties:

Suppliers: These are the entities we connect you with regarding products or offers. If you submit our webform, we will securely transmit your request to one or more relevant suppliers, as specified in the consent statement. This process is safeguarded through the use of HTTP Secure (HTTPS) as an example, ensuring the encryption of your data.

Advertising Platforms: Our marketing campaigns, including those on social media platforms and search engines, aim to engage potential customers, potentially including yourself. We may share data with these platforms to assess campaign performance and target new audiences that could benefit from our services. More details about ‘customer and lookalike audiences’ can be found below.

In every instance, we have established appropriate contracts with these companies and suppliers to guarantee the protection and confidentiality of your information.

4. COOKIES & EVENT TRACKING

Cookies

A cookie is a small text file that is placed on your computer by a website that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers offer controls to manage cookies through their settings, allowing you to clear your cookies at your discretion. Our websites utilize cookies. To learn more about the specific cookies we use, including their intended purposes, and to exercise control over your cookie settings, please visit our Cookies Preference Centre. You can access this centre via the ‘Cookies Settings’ button located on our websites.

Event Tracking

We may use click identifiers (i.e. a random unique sequence of letters and numbers) or hashing techniques for marketing attribution purposes, to identify new and returning visitors on our sites, or for other event tracking purposes.

Unlike the use of cookies, these techniques do not use any technology to store data on your device. These techniques rely on data voluntarily provided or supported by your browser (e.g. user agent string, IP address etc) and we will never attempt to use them to circumvent the browser or request excessive data about your device.

5. STORING YOUR DATA

We will only hold your information for as long as we need to in order to fulfil the purposes for which it was collected in the first place, as set out in this Policy. Specifically:

We will keep the information we collect from you for 4 years after your webform submission to enable us to resolve any disputes or queries from Suppliers and as recommended or required by applicable data protection laws.
If you haven’t opted out of receiving marketing from us, we will keep your details, and send you emails that we believe are relevant to the customer journey you are in.

6. YOUR DATA RIGHTS

Do you know, you have a number of data rights and we have set these out for you in the tables below.

To exercise any of your data rights, you can contact us via the details set out in section 8 of this Policy.

The European Economic Area (“EEA”) / United Kingdom (“UK”)

If you reside in the EEA or the UK, you have certain rights under the GDPR and UK GDPR in relation to your information. In relation to our site, and the service that we provide, those rights are as follows:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

7. TRANSFERRING YOUR DATA

There might be occasions when we have to transfer your information outside the UK. For instance, if you are utilizing our services beyond the UK, such transfers may be necessary.

Since January 1, 2021, the UK is no longer part of the European Economic Area (EEA). Despite this change, we assure you that we will uphold the same level of protection for your data as we did when we were part of the EEA. Consequently, any transfer of your data outside the UK will involve measures to ensure it receives an equivalent level of protection, comparable to the standards applied to data transfers outside the EEA.

8. HOW TO EXERCISE YOUR RIGHTS & CONTACT US

Via email– our data protection team is on hand Monday to Friday to answer your data questions and action your requests. Please email us at [email protected] and we will try to respond to you or action your request as soon as we can.

Our lead supervisory authority for the processing set out in this Policy is the UK Information Commissioner’s Office (ICO). If you are unhappy with how we have processed your data, you have the right to make a complaint to the ICO.

If you are based outside of the UK, or you have a complaint concerning our activities outside of the UK, you may prefer to lodge a complaint with a different Supervisory Authority. A list of relevant authorities can be accessed here.

9. SECURING YOUR INFORMATION

We aim to instil confidence in your decision to entrust us with your information. To safeguard your data, we have implemented a comprehensive set of technical, organisational, and security measures, including:

Measures to ensure timely restoration of availability and access to your data in the event of a physical or technical incident.
Internal user identification and authorisation processes have been implemented.
Protective measures during the transmission of your data have been established.
Robust measures are in place to secure your data during storage.
The physical security of locations where your data is processed is diligently maintained.
Stringent measures are enforced to prevent the retention of your data beyond the necessary duration.
Data collection is limited to essential information, ensuring we only gather what is necessary.

This list is not exhaustive and may be subject to periodic updates.

10. CHANGES TO THIS POLICY

This Policy is effective from the date specified at the top of this Policy and is our most up-to-date version, which supersedes any earlier version.

From time to time, we may update this Policy.